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Customer Service and Warranty Representative


Posted by TRP Cycling on 07/17/2019

Job Basics

Industry Sector: Bike

Job Categories: Customer Service

Company Type: Recreation

State: UT

City: Ogden

Country: United States

Required Experience: 1 - 3 years

Contact Name: TRP Cycling

Contact Phone: 1-801-648-7079

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

TRP is a growing company in the cycling industry. We are located in Ogden, Utah just north of Salt Lake City. Ogden is home to 300+ miles of single-track as well as world class skiing, rock climbing, fishing, and many more outdoor activities. 

-Full-Time Position with Health Insurance Benefits-

TRP is looking for an individual that can engage our customers through positive, productive conversation on the phone and in email. Respond to shop and consumer inquiries providing support for all TRP products, warranty evaluations, and product recommendations. Receive and process product returns. Resolve unique or complex issues through creative, consumer-focused solutions. Liaison with management and internal departments as necessary to resolve rider and product issues.


  • Minimum two years of customer service experience in the cycling industry. 
  • PC proficiency in order entry systems, Microsoft Word and Excel. Associate or bachelor’s degree, or equivalent experience preferred.
  • Excellent customer service and account management skills.
  • In-depth technical knowledge of road and mountain bike products and the cycling industry in general.
  • Excellent analytical, organizational and problem-solving skills.
  • Ability to communicate, both written and verbally, in a clear and professional manner.
  • Ability to work independently in a fast-paced, high volume environment.
  • Ability to identify issues and alternatives, and recommend possible solutions.

About TRP Cycling

TRP was founded on the idea of building the highest quality braking systems available in the bicycle industry. TRP Brakes are designed for superior levels of performance and durability achieved through the use of advanced production techniques, accurate processing and meticulous quality control. By using exotic materials such as Carbon Fiber, Titanium and TT6 Aluminum, TRP brakes set a new industry standard for lightweight and precise control. TRP brakes are extensively tested for reliability and safety on and off-road, and in the laboratory – by a company with more than 20 years experience designing and manufacturing bicycle brake systems.