Soldier Ride Specialist

Posted by Wounded Warrior Project on 03/22/2023

Job Basics

Industry Sector: Bike, Fitness, Outdoor, Snow

Job Categories: Customer Service, Events, Guide (raft,fish,bike hunt,horse etc.), Outdoor Education, Sourcing

Company Type: Events, Nutrition, Recreation, School/Military, Retail

State: TN, TX

City: San Antonio, TX; Nashville, TN

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days’ work from home)

• Full medical, dental and vision coverage for both teammates AND family members

• Competitive pay and performance incentives

• A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Soldier Ride Specialist conducts planning and facilitation of WWP Soldier Rides. These all-ability events include single and multi-day rides of varying modalities with adaptive and standard equipment.

 

DUTIES & RESPONSIBILITIES

• Collaborate with the Soldier Ride team to plan, resource, and facilitate events.
• Recruit warriors to Soldier Ride (SR) events.  Work with all relevant technology to facilitate a seamless recruitment process (Salesforce/Cvent/phone/Zoom).
• Coordinate with Travel and Events team for Soldier Ride event logistics, ensuring appropriate contracts for hotels, meals, and warrior travel accommodations.  Serve as liaison between hotel and WWP while onsite for events.
• Coordinate all transportation logistics for participants and fleet of bicycles.
• Distribute all relevant information and be primary point of contact (POC) for warriors who may  participate in any Soldier Ride opportunity.
• Develop, cultivate, and maintain relationships within Soldier Ride event cities and with associated vendors, community supporters, and volunteers,  distributing promotional items as needed.
• Coordinate with local law enforcement and EMS for support during Soldier Ride events.  Maintain contact through event completion and cultivate the relationships for future opportunities. Submit and track appropriate permitting required by host locations.
• Order and inventory all swag and equipment for Soldier Ride events, to include promotional items.
• Assist with all aspects of event execution including, but not limited to: loading and unloading of equipment from trailer; driving support vehicles; warrior check-in; delivery of pre-ride meetings; equipment fitting and maintenance; group stretching
• Directly engage with warriors and community to create an environment that encourages connection and learning.  Mitigate any issues with immediate engagement.
• Demonstrate intermediate-level cycling fitness, with the ability to maintain the pace of the group during Solider Rides and to hand-push warriors needing assistance.
• Serve as WWP subject matter expert on cycling, adaptive cycling, gear, and equipment.
• Coach warriors during group  events, instructing warriors in road cycling, mountain biking, skiing, snowboarding, and any other modality identified by the program.
• Facilitate virtual programming content via Zoom, Facebook Live, Strava, and other technology-based platforms.
• Establish effective WWP relationships and work collaboratively with teammates and community partners to promote all WWP events.   
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated ability to coach warriors to help them achieve their goals.
• Demonstrated basic competency of the mechanics of bicycles and related adaptive equipment.
• Demonstrated ability to hand-push cyclists needing assistance.
• Demonstrated intermediate-level road and mountain bike fitness, and abilities.  
• Demonstrated ability  to  model and instruct basic road and mountain bike skills to warriors.
• Demonstrated intermediate-level skiing or snowboarding abilities.
• Good organizational and time management skills. Effectively complete assignments and meet deadlines.
• Strong interpersonal skills.  Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated ability to build rapport with warriors.
• Strong written and verbal communication skills, to include public speaking.
• Ability to travel in support of WWP programs and services.
• Demonstrated computer proficiency using Microsoft Office software, e.g., Word, Excel, Outlook.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Two years of road or mountain biking experience at the intermediate level. This includes group riding experience.
• Two years of business or administrative experience.

Preferences

• Two years of intermediate-level skiing or snowboarding experience.
• Two years of experience coaching.
• Two years of experience working with military or veteran populations.
• One year of public speaking experience.

EDUCATION

Requirements

• High school diploma or GED.

Preferences

• Bachelor’s degree.

CERTIFICATIONS & LICENSURE

Requirements

• Valid state-issued driver’s license.

Preferences

• Cycling coach/instructor certification – USAC or other
• Ski/snowboard instructor certification, e.g., PSIA – AASI or other relevant certification

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Participation in outdoor activities and events under varying weather conditions.
• Cycling for extended periods of time.
• Up to 50% travel.
• May require lifting/carrying items up to 50 pounds.

*ca-ag

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

About Wounded Warrior Project

Every warrior has a next mission. We know that the transition to civilian life is a journey. And for every warrior, family member, and caregiver, that journey looks different.

We are here for their first step, and each step that follows. Because we believe that every warrior should have a positive future to look forward to. There’s always another goal to achieve, another mission to discover. We are their partner in that mission.